FAQs

How much does delivery cost?

Delivery costs depend on where you want us to deliver to:

Country of delivery    
Mainland UK from £4.95 to £7.95 
Mainland Europe  £20.00
Rest of the World  £35.00


When will my order arrive?

Deliveries within the UK usually arrive within 1 to 2 working from despatch. Deliveries to Europe can take 3-5 working days and International orders approximately 7 working days. Please note these times are estimates however, delays may occur due to events outside our reasonable control.

If we can’t get your order to you within 30 days, we will refund your money.

 

Delivering overseas

If you can't find the country you are looking for from our drop down menu selection at the checkout, please email us at life@cordellhome with your requirements and we will advise you on next steps.

 

What if the products I ordered arrive faulty or broken?

In the first instance, please let us know by emailing us at life@cordellhome.com. 



What if I change my mind?

You can cancel the contract between you and us from the moment you place it until 14 days after you receive your delivery. All you need to do is let us know. You can cancel (but don’t have to) by emailing the following form to us at life@cordellohome.com.

To: Cordello Home, Tea Building, Studio 2.10, 56 Shoreditch High Street, London E1 6JJ
Email: life@cordellohome.com
I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:
[insert name of Products to be returned]
Ordered on [insert date of Order]
Order No: [insert relevant Order no]
Your name (or the customer’s name if different):
Your address (or the customer’s address if different):
Date:

If you want to cancel the contract, please return the products to Cordello Home, Tea Building, Studio 2.10, 56 Shoreditch High Street, London E1 6JJ. We will then refund you the amount you paid (including standard delivery costs but less any deduction for use permitted under the Terms of Purchase). You are responsible for the cost of returning any products that can normally be sent by post (but not those that cannot). 

 

What if I want to place a large order?

Trade buyers or those looking to place a large order should email us at life@cordellohome.com and we will be happy to contact you and discuss your requirements.