Privacy Policy


This privacy policy (the “Privacy Policy”) explains our approach to any personal data that you might supply to us (or that might be collected from you) (“Information”) when you use the Website, including for the purchase of Products. The Information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 (the “Act”).

If you have any questions about how we collect, use and share your data, please email us at

This Privacy Policy is intended to assist you in making informed decisions when using our Website. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Terms of Use [insert link], Terms of Purchase [insert link] and our Cookie Policy [insert link]. 

For the purposes of the Act, Cordello Home Limited is the data controller (“Data Controller”) of the Information and can be contacted by email at and by post at Tea Building, Studio 2.10, 56 Shoreditch High Street, London E1 6JJ.

Please also note this Privacy Policy only applies to the use of Information collected by us from your use of our Website, including the purchase of Products, or during your communications with us. It does not apply to your communications with any other third party. 


Cordello Home is committed to protecting your privacy. You can use some of the Website without providing Information. However Cordello Home does need Information to provide parts of the Website. 


By using our Website you consent to the collection and use of Information as set out in this Privacy Policy.  If we change this Privacy Policy we will post an updated version of it on the Website.


You may send us or we may ask you for Information, including your name, your address and postcode, your contact information (such as your email address, telephone number and mobile telephone number), your date of birth and gender, your payment details, general information about yourself (such as your interests, your experience of our services and products or other services and products and your contact preferences) and information relating to your use of our Website.

We may also collect certain Information about your mobile device, computer hardware and software through your use of the site. 


Cordello Home may use your Information to operate and improve the Website, enable you to use the interactive features of our Website, to provide products and services that you have requested, to check that you comply with these Terms of Use, to contact you to answer any queries you may have and to contact you or permit our group companies and/or partners to contact you for market research or marketing purposes where you have given us, our group companies and/or our partners permission to do so. For more information on how we may market products and services to you please see below.

Cordello Home may disclose your Information to third parties in the event that Cordello Home sells or buys any business or asset we may disclose your  Information to the prospective seller or buyer; if Cordello Home is under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our users, or others; third party service providers to enable them to perform functions and process user data on our behalf, consistent with this policy; and with your consent.


From time to time, and where you have given your permission to do so, we and/or select third parties may wish to contact you by post, phone and/or email with information relating to promotions, offers and other information about our products and services, or the products and services offered by our the select third parties that may be of interest to you.

If you decide you do not want to receive those marketing communications, you can unsubscribe by emailing or on each marketing communication there will also be an opportunity for you to unsubscribe. 


The Website contains features that allow you to interact with other third party websites and services. If you decide to use these features then please be aware that Cordello Home is not responsible for the privacy practices of such other third party websites and services. You should ensure that you read the privacy policies and other relevant terms and conditions offered by such third parties and that you are happy to proceed. Unless otherwise stated this Privacy Policy applies solely to the Information obtained by us from your use of our Website.


The Information that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). Information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  

By submitting Information to us, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy and the Act.  However, the use of the internet, and technology more generally, means that we cannot always guarantee the security of the Information or other data that we process including the Information submitted to us via the Website.  You understand that, without prejudice to our legal obligations, any information you give to us is given at your own risk and we shall not be liable for any loss of or damage to your Information.


We will take all reasonable steps to retain your Information only for as long as reasonably necessary. If you no longer want us to store your Information you may request for it to be removed from our records, please see below for details of how to request removal. Please note that such removal may prevent us from supplying certain services to you. 


You have the right to ask us to provide a copy of the Information we hold about you by emailing us at  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You also have the right to have Information removed or for any inaccurate Information about you to be corrected.  If you would like your Information to be removed from our records or if your Information requires amending then we will endeavour to correct, update or remove your Information as swiftly as possible. This can be done by emailing us at 

Last update: July 2014