INTRODUCTION
This Privacy Policy explains how we use the personal information that Cordello Home Limited collects or generates both in relation to this website and our products and services.
Cordello Home Limited collects and uses certain Personal Data. Cordello is responsible for ensuring that it uses that Personal Data in compliance with data protection laws.
At Cordello Group, we respect the privacy of our clients and we are committed to keeping all your Personal Data secure. This Privacy Policy governs the handling of Personal Data by Cordello in the course of carrying on commercial activities.
We use the following definitions in this Privacy Policy:
“Cordello”, “we” or “us” means Cordello Home Limited.
“Personal Data” means any data which relates to a Cordello individual who can be identified from that data or from that data and other information which is in the possession of, or is likely to come into the possession of, Cordello (or its representatives or service providers). In addition to factual information, it includes any expression of opinion about an individual and any indication of the intentions of Cordello or any other person in respect of an individual.
The products and services we provide
This Privacy Policy concerns the following categories of information that we collect about you when providing the following products and services:
The types of personal data we collect
Many of the services offered by Cordello require us to obtain Personal Data about you in order to perform the services we have been engaged to provide. In relation to each of the services described above, we will collect and process the following Personal Data about you:
Information that you provide to Cordello Home. This includes information about you that you provide to us by completing forms or by communicating with us, whether face-to-face, by phone, e-mail or otherwise. The nature of the services you are requesting will determine the kind of Personal Data we might ask for, though such information may include (by way of a non-exhaustive list):
Information that we collect or generate about you. This includes (by way of non-exhaustive list):
Information we obtain from other sources.
How we use your information
Your Personal Data may be stored and processed by us in the following ways and for the following purposes:
However, we use Personal Data, we make sure that the usage complies with law and the law allows us and requires us to use Personal Data for a variety of reasons. These include:
We will take steps to ensure that the Personal Data is accessed only by employees of Cordello that have a need to do so for the purposes described in this Privacy Policy.
Disclosure of your information to third parties
We may share your Personal Data outside of Cordello Home for the following purposes (in pursuit of our contractual obligations to you as a client):
International transfers of personal data
Cordello Home is a global business. Our customers and our operations are spread around the world. As a result, we collect and transfer Personal Data on a global basis. That means that we may transfer your Personal Data to locations outside of your country.
Where we transfer your Personal Data to another country outside the EEA, we will ensure that it is protected and transferred in a manner consistent with legal requirements. In relation to data being transferred outside of Europe, for example, this may be done in one of the following ways:
You can obtain more details of the protection given to your Personal Data when it is transferred outside Europe (including a copy of the standard data protection clauses which we have entered into with recipients of your Personal Data) by contacting us as described in the Questions and Concerns section below.
How we safeguard your information
We have extensive controls in place to maintain the security of our information and information systems. Client files are protected with safeguards according to the sensitivity of the relevant information. Appropriate controls (such as restricted access) are placed on our computer systems. Physical access to areas where Personal Data is gathered, processed or stored is limited to authorised employees.
As a condition of employment, Cordello employees are required to follow all applicable laws and regulations, including in relation to data protection law. Access to sensitive Personal Data is limited to those employees who need to it to perform their roles. Unauthorised use or disclosure of confidential client information by a Cordello employee is prohibited and may result in disciplinary measures.
When you contact a Cordello employee about your file, you may be asked for some Personal Data. This type of safeguard is designed to ensure that only you, or someone authorised by you, has access to your file.
How long we keep your personal data
How long we hold your personal data for will vary. The retention period will be determined by various criteria including:
Your rights
In all the above cases in which we collect, use or store your Personal Data, you may have the following rights and, in most cases, you can exercise them free of charge. These rights include:
You can exercise your rights by contacting us using the details listed below.
Questions and concerns
Cordello’s registered office may be contacted using the following contact information: Cordello Home, Tea Building, Studio 2.10, 56 Shoreditch High Street, London E1 6JJ, United Kingdom
If you have any questions or concerns about Cordello’s handling of your Personal Data, or about this Policy, please contact our Privacy Officer using the following contact information:
Email Address: |
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kate.shaw@Cordellohome.com |
We are usually able to resolve privacy questions or concerns promptly and effectively. If you are not satisfied with the response you receive from us, you may escalate concerns to the applicable privacy regulator in your jurisdiction. Upon request, Cordello will provide you with the contact information for that regulator.
Cookies
During the course of any visit to the Cordello website, cookies may be downloaded to your device. We use these cookies to understand if you have visited the web site before or are a new/unique visitor. Once this is determined, we then store information about your visit such as your current location (to the nearest major location, such as London UK or New York City USA), what pages you visit, and how long those pages take to load. If you log in to the members’ area of the website we may record additional information such as, time of login and what documents you download.
If you choose not to allow cookies, you will be unable to log in to the members’ area of the Cordello website.
Cookies used by the Cordello website:
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Service |
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Purpose |
_ga, _gid |
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Google Analytics |
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Evaluate website usage and compile activity reports |
PHPSESSID |
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Cordello Website |
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Session Cookie, to enable a user to remain logged in during a session |
PastMember |
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Cordello Website |
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To identify a previously logged on user |
The Cordello website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics sets two cookies in order to evaluate your use of the website and compile reports for us on activity on the website.
The information collected by these cookies is anonymised and limited to web site use and performance, device operating system, browser type, internet service provider name and non-specific geographic location.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Cordello website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
life@cordellohome.com.
Last update: June 2018